21 Prive Casino

Upon registration, you can set a financial limit. Daily periods cover the last 24 hours, weekly periods the last 7 days and monthly periods the last 28 days. We treat a month as 28 days when deciding whether a change increases or decreases your limit.

We apply a request to decrease a limit immediately. An increase takes 24 hours and must then be confirmed on the financial limits page using the confirmation link emailed after that period. Switching between limit types, such as net and gross deposit limits, also takes 24 hours and requires confirmation on that page or through the emailed link after the period. The limit applies to your 21 Prive Casino account, not to accounts with our other casinos.

You can set a game-time reminder as low as 1 minute or for any time you specify. Activate reminders from our Homepage or the Responsible Gambling section within My Account after logging in. Reminders are set per session, so you must set a new one when you return after logging out.

You can close your account at any time for any reason through standard closure by contacting our Customer Support team. An account closed this way can be reopened by contacting support.

Choose a time-out lasting from 24 hours to 6 weeks through the Responsible Gaming section of My Account or its provided time-out link. When you confirm it, your account is immediately suspended and you cannot log in until the selected duration expires. Time-outs apply on a per account basis, so you may also wish to set them on other accounts you hold. We cannot override or remove a time-out once it is set.

During a time-out, your balances and advance wagers remain and winnings are credited, but you can access those winnings only after the cool off period has expired. After you confirm a cool-off, future wagers, stage saved games, pre-purchased bingo tickets, bonus funds and entries in bonus schemes or competitions cannot be cancelled or accessed during the break. Bonuses may expire under their own conditions during this period, and we cannot reinstate any expired bonuses after the cool-off ends.

Our clock-off tool lets you select 1-hour blocks for specific times or nominated days within a week. Clock-off limits take effect immediately and recur every week. Cancelling all those limits takes 24 hours to take effect.

You can set a recurring timeout on your payday by selecting a date and time period that block account access. Recurrence options are weekly, every two weeks, every four weeks, monthly and the last day of the month. The payday timeout blocks access from 00:00 to 23:59 on the chosen date, including when it falls on a weekend or public holiday. You can change the date of your payday timeout whenever you choose, but removing it completely has a 24-hour cooldown.

At your request, we prevent account use for a self-exclusion period you choose between 6 months and 5 years and take reasonable steps to prevent new accounts being opened. To complete the process, confirm that you understand the restrictions, select your period and click submit. We then send confirmation by email. Your account will remain active if you do not complete the process. Unless you state otherwise, we set the period at six months.

If you cannot complete automated self-exclusion, contact Customer Support, explain that you attempted the process and request manual self-exclusion. A request by email is not instantaneous, and we confirm when the exclusion is complete. Self-exclusion applies to all of your accounts in the network. If requested periods differ between sites, the longest applies.

During self-exclusion you must not attempt to reopen your account or open new accounts, and we take reasonable steps to prevent this. Self-excluded accounts cannot be reactivated under any circumstances until the exclusion period expires. After expiry, returning to betting requires contacting our Customer Support team, a 24-hour waiting period and a telephone call with our Responsible Gambling department before betting resumes.

On activation, we make every reasonable effort to stop gambling material reaching you. We have no obligation to return deposits, winnings or other funds relating to continued online gambling after inadvertently received marketing, circumvention through continued play or new accounts, or failure of automated checks to detect circumvention. GamStop is a free service enabling self-exclusion from all online gambling companies licensed in Great Britain.