21 Prive Casino Responsible Gambling
Keep gambling within your limits
On this website, we encourage you to treat gambling as entertainment, with a budget and a stopping time decided before you play. Gambling can become addictive. Do not use it to repay debts or try to recover previous losses.
The account controls described below are provided by White Hat Gaming Limited, the operator of 21 Prive Casino. They apply to your casino account and have different scopes: a financial limit or time-out covers one account, while self-exclusion extends across the operator's network.
Set financial and time limits
You can choose a financial limit when registering and adjust it through your account. The operator uses rolling periods rather than calendar weeks or months.
| Control | How it works |
|---|---|
| Daily financial limit | Covers the preceding 24 hours. |
| Weekly financial limit | Covers the preceding 7 days. |
| Monthly financial limit | Covers the preceding 28 days; the operator also uses 28 days when comparing limit changes. |
| Lower limit | Takes effect straight away. |
| Higher limit | Requires a 24-hour wait, followed by confirmation through the account's financial limits page using the link emailed after that wait. |
| Change of limit type | Switching between net and gross deposit limits requires a 24-hour wait and confirmation in the account or through the emailed link. |
A limit on your 21 Prive Casino account does not cover accounts at the operator's other websites.
Game-time reminders can be set through the homepage or the Responsible Gambling area in My Account. Choose an interval of at least one minute. Reminders last for that session: after signing out, set them again when you return. Your account history also lets you review deposits and withdrawals.
Take a break from your account
A time-out lasts from 24 hours to 6 weeks. Choose its duration in the Responsible Gaming area of My Account. Confirmation blocks login immediately until the period ends; the operator cannot shorten or cancel it. Other accounts need their own time-outs.
Money already in the account and advance wagers remain in place, with winnings added to the balance. Those winnings become accessible only after the break ends. Existing future wagers, saved game stages, advance bingo tickets, bonus funds and competition entries cannot be cancelled or accessed during the break. A bonus may expire under its own conditions and cannot then be restored.
Ordinary account closure is different. You can request it through casino support, but the account can be reopened through support at any time. If gambling feels difficult to control, consider self-exclusion instead.
Self-exclusion and its scope
White Hat Gaming Limited offers exclusion periods from 6 months to 5 years. Exclusion covers your accounts throughout its network; where different periods have been requested, the longest applies. An excluded account cannot reopen before that period ends.
To complete self-exclusion:
1. Read and acknowledge the restrictions in the account process. 2. Choose your exclusion period and submit the request. 3. Check for the email confirming that exclusion has succeeded.
An unfinished request leaves the account active. If the automated process fails, contact casino support, explain that you tried it and ask for manual exclusion. Email handling is not immediate: wait for confirmation that the restriction has been applied. Unless you specify another period, the operator uses six months.
Do not try to reopen an excluded account or create another one. The operator takes reasonable steps to prevent this and to stop gambling marketing after exclusion. Its policy does not promise repayment of deposits, winnings or other funds arising from continued play after inadvertently received marketing, attempts to bypass exclusion, or a failure of its systems to detect those attempts.
Resuming play after exclusion requires contact with casino support, a 24-hour waiting period and a telephone conversation with the Responsible Gambling department. The end of the chosen period does not by itself complete those steps.
For wider exclusion, GamStop offers a free scheme covering online gambling businesses licensed in Great Britain. Accounts with other operators should also be considered when arranging protection.
Recognise when to seek support
Pause and consider getting help if you recognise any of these patterns:
- Gambling uses money needed for everyday expenses.
- You hide how much you spend or how long you play.
- Trying to recover losses keeps you playing.
- Gambling displaces work, relationships or other interests.
- You turn to gambling when unhappy or after an argument.
The operator's policy advises against gambling while affected by alcohol or other substances, during recovery from dependency, or when it interferes with daily responsibilities.
GamCare provides support for people affected by gambling: call 0808 8020 133 or visit www.gamcare.org.uk. Gamblers Anonymous offers peer support at www.gamblersanonymous.org.uk. Gambling-blocking software, such as GamBlock, is another option described in the operator's policy.
For questions about our responsible-gambling page, email [email protected]. To activate a casino account restriction, use the account controls or contact casino support directly and obtain confirmation.
Protect younger people
Casino accounts require players to be at least 18 and meet the applicable age requirement where they live. Keep login details private, sign out of shared devices and use parental controls where children have access. Do not leave a logged-in casino session unattended around children.
If you suspect an underage person is using a casino account, contact casino support. White Hat Gaming Limited's policy provides for identity checks where underage use is suspected; bets by an under-18 player are void and winnings are forfeited.