21 Prive Casino Terms and Conditions
Using our website
On this website, we explain the conditions you should understand before opening a 21 Prive Casino account or playing. Gambling involves the possibility of losing the money you stake. Play for entertainment and only with money you can afford to lose.
The account and gambling conditions below concern players in Great Britain. White Hat Gaming Limited is the casino operator; its gambling activities in Great Britain are regulated by the Gambling Commission under number 52894. That regulatory permission belongs to White Hat Gaming Limited.
Which conditions apply
The operator's agreement brings together its UK website terms, individual game rules, promotion conditions and privacy and cookie notice. Where those documents conflict, they take priority in that order. Within the promotion rules, an offer's specific conditions take priority over the standard promotion conditions.
The operator's terms also cover play on mobile phones and tablets. For material changes, the operator provides notice so you can choose whether to accept them before continuing. If you reject a material change, you must stop using the operator's service.
Opening and protecting an account
To open a casino account under the Great Britain terms, you must:
- Be 18 or older, meet the legal gambling age where you live and reside in Great Britain.
- Give complete, accurate registration details and keep them current.
- Have no existing account on the casino website and play only for yourself.
- Use your own payment method and money obtained legitimately.
- Not be self-excluded from gambling across the operator's network.
Keep your login details private. You are responsible for wagers placed through your account. Account applications remain subject to the operator's acceptance.
Identity and payment checks
White Hat Gaming Limited may check your age, identity, address, payment ownership and the origin of your funds or wealth. These checks can occur after registration as well as when an account is opened.
Withdrawals may be restricted during ongoing checks where the operator is legally required to obtain information. If the required details cannot be verified or you do not provide them, the operator may close the account. Its terms reserve discretion over returning any remaining balance, up to the initial deposits, according to the circumstances.
If a player is confirmed to be underage, the operator closes the account, retains the winnings and returns the deposited funds.
Deposits, withdrawals and winnings
The Great Britain account uses pounds sterling. Deposits must come from payment methods in your own name; the casino account must not be used as a banking facility.
| Condition | What it means for you |
|---|---|
| Withdrawal checks | Verification must be completed satisfactorily, payments confirmed and applicable withdrawal and promotion conditions met. |
| Payment destination | Withdrawals go back to the method used to deposit. |
| Minimum withdrawal | The usual minimum is £10. For a smaller balance, ask the operator's customer support to withdraw the full remainder. |
| Maximum ordinary win | The operator's payment obligation for one bet or spin is capped at £250,000, even where a staking level could produce more. Progressive jackpot winnings are excluded from this cap. |
An incorrect credit is not yours to keep. Notify the operator if you discover one; the operator may remove it from the account or recover it if it has already been withdrawn.
Promotions and fair play
Read the conditions of the particular offer before opting in. Wagering requirements, expiry periods, eligible games and any win limits depend on that offer. A bonus balance is not automatically available as cash for withdrawal.
The operator can investigate suspected promotional abuse. Its UK website terms require reasonable grounds and objective evidence for removing bonuses and related winnings on that basis. Where an account is terminated for a breach, legitimately obtained money or winnings must not be removed without justification; cases are assessed individually.
Do not exploit software faults, coordinate bets to misuse offers or deliberately postpone bonus features to evade wagering conditions. An ordinary interruption caused by a disconnection or system issue is excluded from the delayed-feature restriction.
Closing an account and inactivity
You can ask the operator's customer support to close your casino account. For breaks and self-exclusion, see our responsible gambling page.
An account becomes inactive after 12 consecutive months without a deposit or betting activity. If money remains, the operator attempts to contact you and return it to the payment method last used for a deposit.
If the account is still inactive at least 30 days after that first contact attempt, the operator deducts £5 each month from the real-money balance. When less than £5 remains, that remaining amount is deducted instead. The operator may close an inactive account once its balance reaches zero.
Questions and complaints
For questions about these pages, contact our support at [email protected].
Casino account or gambling complaints follow White Hat Gaming Limited's procedure: contact its customer support first, seek a team leader's review if unresolved, then escalate to its complaints team. Keep the case reference for subsequent correspondence. An unresolved gambling dispute can be referred to eCOGRA without a referral charge; non-gambling complaints are handled internally.